EDGE User Support

1. KnowledgeBase

Your first port of call for help and support is the KnowledgeBase which can be found once logged into EDGE under the ‘KnowledgeBase’ tab. The KnowledgeBase contains detailed articles and resources for all the functions within the system.

2. Lead Administrator

Next up, you should contact your organisations Lead Administrator. If you don’t know who this is, click on the ‘Support’ tab in EDGE and the contact information of Local Administrators will be displayed.

3. Regional Support

If your Lead Administrator is unable to help then they should try your regional support contact such as your CRN, (if applicable).

4. The EDGE Team

The EDGE Team can be contacted for support queries that cannot be resolved by the Lead Administrator or regional support contact. Please note: Lead Administrators should contact us on behalf of their users.

For free demo requests

For anything else, drop us a message below

Our contact information

call us

  • Calling from the UK:  +44 (0)23 82027 200

  • Calling from Canada: +1 (0)86-640-33410

  • Calling from Belgium: 016700309

  • For the rest of the world, email us edge@soton.ac.uk

office address

Clinical Informatics Research Unit, Care of the National Blood and Transplant Service, MP 852, Coxford Road, Southampton, SO16 5AF, UK

EMAIL US

  • For EDGE support queries please contact your EDGE Lead Administrator using the details found under the ‘Support’ tab within EDGE.